Pilot 5 in 8: HappyOrNot ® feedback

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+45 28 55 95 79

Get customer feedback in a jiffy

Pilot: Set up 5 HappyOrNot feedback terminals in your customer area for 8 weeks and experience the value and the renewed motivation among employees.

Get lots of feedback
Ongoing feedback encourages employees and helps them to maintain a high level of service. This leads to a high level of customer satisfaction. Management is able to follow when the promise of great service is met in all departments.

The effect of HappyOrNot

For employees
Boosts morale of the team and provide a joint success.
Makes the job more satisfying with ongoing feedback.
Enables an effective response from regional units and teams from the rapid feedback.

For customers
Provides a clear signal that your company cares about their customers. This increases confidence and loyalty.
Customers are happier when they have the opportunity to express their opinion - even when the service experience has been extraordinary good. The presence of HappyOrNot show customers that your business is concerned with ensuring ongoing customer satisfaction.

For business management
HappyOrNot assist in implementing the measurable customer-oriented and to ensure a high success rate.
A method that ensures that promises are fulfilled.
A method that increases the local accountability as HappyOrNot works as a tool for the daily, local management.

HappyOrNot generates value in
Grocery stores
Private and public hospitals and pharmacies
Restaurants and cafes
Furniture, furnishings and electronics stores
Banks and insurance companies
Hotels and experience industries
Fashion, beauty and luxury products

HappyOrNot is introduced in Denmark with great experiences from abroad!

HappyOrNot in the pharmacy
Pharmacy chain DocMorris sets up HappyOrNot in all departments in Sweden.

'It is very important that we take good care of our customers in a friendly, competent and professional manner every single day. HappyOrNot is easy to use both for our customers and ourselves. In this way, we receive a direct feedback from customers about how good we are. We can immediately see how satisfied our customers are with us at every pharmacy. We can also read the feedback from different parts of the country and totals for all units. It allows us to act quickly both locally and generally, when something needs to be adjusted.' Says DocMorris operations manager Camilla Giske.

DocMorris has 76 pharmacies spread throughout Sweden, and the number is growing. DocMorris pharmacies is owned by Celesio Group, which operates in 18 countries.

HappyOrNot is in the air
Heathrow and Newcastle international airports in England and the airport of Lyon in France uses HappyOrNot.

HappyOrNot customer satisfaction and service improvement has landed in several international airports to help the local operators, at the same time, to improve efficiency and raise brand image and service experience.

Contact us by phone +45 28 55 95 79.


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